Last Updated: April 5, 2025

At eCliniq, a product of iFlex Technology Limited, we understand that trust is the foundation of healthcare. Your privacy and the security of patient data are our highest priorities. This Privacy Policy explains how we collect, use, protect, and share information when you use the eCliniq platform — a digital clinic management solution designed to streamline appointments, prescriptions, patient records, and multi-chamber operations.

1. Information We Collect

We collect the following types of information to deliver and improve our services:

Personal Information from Users

• Account Details: Name, email, phone number, clinic name, address, and role (doctor, admin, staff).
• Authentication Data: Login credentials, password (encrypted), and device information.

Patient & Clinical Data

You may input sensitive health information into eCliniq, including:

• Patient names, contact details, and medical history
• Appointment records and chamber schedules
• Digital prescriptions, diagnoses, and treatment plans
• Investigation reports and follow-up notes

Note: This data is entered and controlled by you. We do not own or use it for any purpose beyond service delivery.

Usage & Technical Data

• IP address, browser type, device ID, and operating system
• Pages visited, time spent, and features used within the app
• Log data and analytics for troubleshooting and performance improvement

2. How We Use Your Information

We use the collected data solely to:

• Provide, operate, and maintain the eCliniq platform
• Enable appointment scheduling, prescription generation, and patient management
• Authenticate users and secure access to clinic data
• Improve user experience and platform functionality
• Provide customer support and technical maintenance
• Comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR & Global Compliance)

Our processing of personal data is based on:

• Contractual necessity: To fulfill our service agreement with you.
• Legitimate interests: Improving platform security and performance.
• Consent: Where required, we obtain explicit consent for specific data uses.
• Legal obligation: To comply with healthcare and data protection laws.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your data. We only share information when necessary:

• With Your Consent: For integrations (e.g., SMS, email, payment gateways).
• Service Providers: Trusted partners for hosting, cloud storage, and support (under strict data processing agreements).
• Legal Requirements: If required by law or to protect rights, safety, or property.

5. Data Security

Our safeguards include:

• End-to-end encryption for data in transit and at rest
• Secure authentication (role-based access control)
• Regular security audits and vulnerability testing
• Data centers with physical and digital protection
• Employee confidentiality and access control policies

6. Data Retention

We retain your data only as long as needed:

• User account data: Until account deletion or termination
• Patient records: Controlled by you; retained as per your clinic’s policy
• Logs and analytics: Up to 12 months for troubleshooting and compliance

Upon request, we assist in secure data export or deletion in accordance with applicable laws.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Request a copy of your data (data portability)
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at info@iflextec.com.

8. Children’s Privacy

eCliniq is not intended for use by individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has provided information, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries outside your own, including where iFlex Technology Limited or its partners operate. We ensure all transfers comply with applicable data protection laws through appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or in-app notice.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Email: info@iflextec.com
Website: https://iflextec.com

eCliniq – Where Technology Meets Care.
Designed for Doctors, Built by iFlex.